Adorablebulldogs - Never got a Puppy nor my Refund

I purchased a puppy on 8/7/16 and it was to be shipped on 8/26/16 an hour before the flight I got a call from a Suli Hernandez stating that the puppy wouldnt be coming that he had some "loose stools".And that in a couple weeks there would be an issue because the puppy cant ship if over 11 pounds.

So that this puppy couldnt be shipped. I immediately asked for a refund if they were not going to ship the puppy. I was told they would refund my money which has yet to appear. I never got a refund from them to date.

After I paid for the puppy it was almost impossible to get ahold of them or any answers to my questions. On August 26th after I asked for a refund I got a text from Michelle stating that I was lying...That all I had to do was say it was ok to ship puppy even though he had loose stools. I was not told that. I never lied to her but I feel I was lied to since I was to get a puppy yet the puppy showed up on multiple other sites with a different birthday then I was told and was updated on the other website (puppyfind) a week after I purchased him.

Incidentally if you do an image search of her past customers many of them will be found on a website called with the exact same caption as on her facebook page. I asked for an updated photo of the puppy I bought and one was not provided to me. I also asked Michelle why he was on other websites with a different birthday and she told me "not to worry about that" it didnt matter.

I also asked for the vet certificate to be emailed to me and was told they would email it over and that never happened either.I want my refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Run around and dishonesty

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
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7 hours ago #1231466 Brooklyn, New York

How are these people not arrested. I purchased a puppy a few weeks ago and have been asking to pick him up. Michele and Suli won't tell me where the dog is. Never answer the phone or respond to messages. This is so disturbing. Keep asking and they do not answer .. This has been a horrible experience.

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Oct 05 #1222672 Los Angeles, California

Anyone who has had problems with Michelle Sotolongo, English Bulldog Puppies For Sale, Adorable Bulldogs, or CNNIC should file a report with the Better Business Bureau Soth Eastern Florida Office. It is not just about you, it is about all of us that have been deceived by them.
The above is my opinion as to what should be done. Also I feel that if enough complaints are filed with the BBB we all would stand a better chance of recovering our losses.

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Sep 27 #1219312 Grand Junction, Colorado

I have had the similar problem although I never recieved a puppy or the refund I was promised. I have hired a lawyer please let me know if you would like to proceed with me

1 0 Reply

Sep 27 #1219377 Antelope, California

I would like to be in on that. You can email me at

0 0 Reply

Sep 30 #1220736 Albany, New York

I want to proceed with you

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Oct 05 #1222673 Los Angeles, California

any room left to proceed with you and your attorney? Private message me.

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Oct 18 #1228886 Liberty, New York

Has anyone received their money back, we paid in July, still no puppy or money??? Please email with any info, would love to close Michelle down, worst person I ever come across

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Sep 25 #1218001 Antelope, California

Its now been over a month and I still haven't gotten a refund. But I have gotten *** ton of extremely rude facebook messages from Michelle. Rudest person I have ever had the displeasure of crossing paths with.

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Sep 13 #1212234 San Diego, California

This exact thing happened to me on the SAME exact dates from this same company.

2 0 Reply

Sep 14 #1212920

Did you ever get a refund? You can message me at

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Sep 18 #1214774 Kula, Hawaii

Dispute it on your credit card. hopefully you paid that way.

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Sep 18 #1214680 Salcha, Alaska

We all got scamed by her. I paid 7000 for two English Bulldogs not even close to what I got. She is giving us the run around too. Somehow she has to be stopped ther are over 20 cases similar yours.

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Oct 05 #1222677 Los Angeles, California

You are not the only one in San Diego to have problems with Michelle. Private message me and I will forward the list I have of people who are unsatisfied with her

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Oct 06 #1223251 Antelope, California

Not sure how to private message you, but please forward the list to

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Sep 09 #1210188 Phoenix, Arizona

I'm not saying what they did is acceptable, but really. You mail ordered a puppy. With all the scams going on in this world and you thought nothing of ordering a mail order puppy. Again, really! How *** are you? You can kiss that money goodbye.

0 1 Reply

Sep 30 #1220739 Albany, New York

You're an ***. I have two Bulldogs I've shipped from other breeders that were amazing.

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